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FAQs

FREQUENTLYY ASKED QUESTION 

  • Q: How much does embroidery cost?
    A: Final cost depends on the number of stitches in your artwork please email your artwork to us so we can determine the final price.  

  • Q: Do you have a minimum quantity order?
    A: Embroidery minimums are generally12 pieces per design or logo. However, we make exceptions for special projects and existing customers.

  • Q: Why do you need to set up my logo?
    A: Set up is for digital image for the embroidery machine. You can send us the image of your logo preferably in any of this file's JPG, PDF, EPS, AI.

  • Q: What if I have multiple logos to be digitized, will I have to pay for each logo? 

  • A. Yes, we have to individually digitize each of your logos.

  • Q: How long does it take to digitize a logo?

  • A: 4-5 business days.

  • Q: What if my logo is already digitized?
    A: Sorry we do not accept any external digitized files, 

  • Q: How long does it take to have my order ready?
    A: Our turnaround is 7-14 business days however we are flexible with rush orders. If you have a specific deadline let us know so we can work closely with you on the timeline.

  • Q: Can I mix apparel styles, sizes and colors?
    A: Yes, you can in must items please consult with us.

  • Q: Will you embroider items sent to you?
    A: Yes, but please understand we will NOT accept used or worn garments it needs to be New with tags. Also please understand that Essential Embroidery is not responsible for any uncontrollable manufacturing mishaps, such as a broken needles and machinery malfunctions that causes the damage of your items, etc. Essential Embroidery is not liable for replacement of those items

  • Q: Can I choose a specific thread color?
    A: Yes, see the electronic color cards and choose the thread number. colors on your monitor or printed on paper may not precisely match actual thread colors. For precise matching please refer to the physical color card at our office.

  • Q: To who I should make payment:

         A: at the moment is Cash Only, we require full payment at the moment of your order. 

  • Q: Can I place an order and pay later?

         A: NO, all orders must be pay in full in advance, we will not proceed with any order until full payment is completed, and payment is clear

  • Q: Estimates and Quotes 

         A: Our quotes pricing is valid for only 30 days only after we email you the estimate.  please take this into consideration, if you decide to                 work with us. 

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